The City Membership you love, now with the flexibility your New York schedule deserves.
As a City Member, we want to make sure you’re getting the most possible value from your Membership. The Ticket Trade-In Program allows you to return tickets from matches you're not attending in exchange for City Tokens that can be used for seat upgrades or to add tickets for future matches. This way tickets won’t go unused.
City Members can trade-in tickets from up to eight (8) matches during the 2020 regular home season. If you are returning tickets more than 48 hours in advance of a match, the value of the City Tokens you receive is equal to the price you paid for that match as part of your Membership. Tickets returned less than 48 hours before the scheduled kick-off time will receive 50% of the ticket price you paid. Variable pricing will apply.
Please see below for what’s new, how to sign up and use the program, and for some frequently asked questions. Sign up today to get started!
Read the Ticket Trade-In Terms & Conditions here.
- Expanded trade-in limit: To help with your busy schedule, you'll now be able to trade-in tickets from up to 8 matches.
- Increased flexibility: Use your trade-in value (City Tokens) toward add-on tickets or to upgrade your seats.
- Extended Deadline: Return your tickets up to 48 hours prior to the match for full value or up until kickoff for 50% of value.
- Decide later: No need to tell us which game you wish to trade into right away.
- No blackout dates: Trade into or out of any match, including the Hudson River Derby.
- On the NYCFC app: Easily manage your trade-ins.
In order to take advantage of this benefit, you must download the New York City FC app on your smartphone. Once inside the app, select "City Member" from the main menu and then click on "Trade-In". Watch the videos below to find out how to get started, return tickets and add/exchange tickets.
Frequently Asked Questions:
City Tokens (or Tokens) are the value a City Member receives when he/she returns tickets for a match they will not be attending. Members must return tickets prior to the scheduled kick-off of each match to earn City Tokens. Tokens have no cash value, are not transferrable, and must be used prior to the end of the 2020 regular home season.
"Return Tickets" is a ticket management feature that allows you to return tickets from your City Membership for matches you're not attending in exchange for City Tokens that can be used for seat upgrades or to add tickets for future matches. Tickets must be returned prior to the start of the match. Watch the "Return Tickets" video above to see how you can "return" your tickets.
City Members can use "Return Tickets" for up to eight (8) matches during the 2020 regular home season.
Yes, however the tickets for the match you wish to return must be paid in full. If you are on a payment plan and would like to make a pre-payment, please contact your designated representative with the club.
No, only tickets that are part of your original City Membership package can be returned for Tokens.
Seat upgrades will be available to City Members and will close 45 minutes following kick-off. You can add tickets for future matches by using the “Add Tickets” feature. Watch the "Add Tickets" video above to see how to do this.
We cannot guarantee seat availability, however, we recommend you return your original City Member seats first. Then use the “Add Tickets” function to obtain the required total number of tickets for that same match.
If you are returning tickets more than 48 hours in advance of the shceduled kick-off time, the value of the Tokens you receive is equal to the price you paid for that returned match as part of your Membership. Tickets returned less than 48 hours before the scheduled kick-off time will receive 50% of the ticket price. Variable pricing will apply.
Tickets purchased with Tokens will reflect the City Member price for that match, taking variable pricing into account. Members are encouraged to visit the Variable Pricing page for a list of prices.
You will receive the variable value of the tickets you are returning to be used for seat upgrades or to add tickets for future matches.
Seats are assigned based on availability within the price category you have selected.
Yes, you can downgrade your seat location. Simply downgrade your seats by completing two (2) separate transactions. First return your seats, then add tickets back to your account for the same match. Please note, if you complete the exchange in a single transaction and the new seats are of equal or lesser value, you will not receive additional City Tokens for the difference in price and will be charged a $1 per ticket fee.
If the "Return Tickets" feature is still active for a match and you can't attend, tickets may be returned until the scheduled kick-off of each match. Please note that the value of City Tokens received for the return is dependent on when you return. Tickets returned more than 48 hours prior to the match receive Tokens equal to the price you paid for that match as part of your Membership. Less than 48 hours and before kick-off would receive Tokens equal to 50% of the ticket price you paid.
City Tokens have no cash value, cannot be transferred or applied to your current Membership or toward your renewal and/or playoffs. Tokens are intended to enhance your experience for another match in your package.
No. City Tokens do not have any cash value.
No, Tokens can only be used to upgrade your seats or add tickets for a future match.
No, Tokens can only be used towards tickets for the regular season.
Yes. Any City Tokens accumulated during the 2020 regular season must be used by September 18, 2020 or 1 week prior to the last match still on account (whichever is earliest). Any unused Tokens on that date will automatically be applied to the last regular season match on account at the sole discretion of the Club. Tokens do not carry over to future seasons.
No. City Tokens are non-transferable and are only associated with the primary City Member's email address.
Your original seats are returned to NYCFC and may be used by fans who are purchasing seats or upgrading their seats during the match.
No, your barcodes will be deactivated after selecting "Return Tickets". This is not reversible, so please do not post any returned tickets for resale to avoid penalty.
No. All transactions are final. You may, however, use your City Tokens via the “Add Tickets” feature to purchase additional tickets for the match, based on availability.
Yes, you can select which specific seats are returned and exchanged for City Tokens.
No. You may only return tickets and exchange for City Tokens through the NYCFC App on your mobile phone. Your designated representative is available to help walk you through the process.
You can view your current City Token balance in the "Fan Hub" section, after logging into your Trade-In portal through the NYCFC app.
No. The ability to return tickets and use City Tokens is assigned only to the email address of the primary City Member.
You can view your tickets on your mobile device via AccountManager.
No. Since the tickets (and the original barcodes) have been changed, the ability to return these tickets is deactivated.