Ticket Policy

NEW YORK CITY FC TICKET POLICIES AND TERMS & CONDITIONS (POLICIES AND TERMS ARE SUBJECT TO CHANGE):

Mobile Ticketing: 

NYCFC offers the opportunity for fans to send and receive mobile tickets on a smartphone, in addition to traditional hard stock paper tickets, and Seasoncards. To ensure a ticketing experience that is safe and secure, Print-at-Home paper tickets (PDFs) have been discontinued. Mobile ticketing will expedite entry at the gates and allow fans the ability to transfer tickets to friends and family whenever they want and eliminates the two week delivery delay that was in place for PDFs.

For more information on mobile ticketing, please visit nycfc.com/mobileticketing

CITY MEMBERSHIP TERMS & CONDITIONS: http://nycfc.com/citymember-termsconditions

City Ticket Trade-in Program: www.nycfc.com/trade-in

To help make sure tickets don't go unused, City Members have access the Ticket Trade-in Program. You can trade-in tickets from matches you can't attend for additional tickets to future matches. You can use these extra tickets to bring out friends, family and coworkers to Yankee Stadium so they can enjoy some exciting soccer.

NEW YORK CITY FC TICKET RESALE THROUGH STUBHUB (https://www.nycfc.com/tickets/stubhub)

RESALE OF TICKETS: StubHub is the official fan-to-fan ticket resale marketplace of New York City FC for fans to purchase and resell tickets to NYCFC matches. For information on how to sell or buy tickets on StubHub via a Mobile Transfer listing and some common questions, visit: https://www.nycfc.com/tickets/stubhub

Buyers:

StubHub is the Official Fan-to-Fan Ticket Resale Marketplace of New York City FC. At StubHub, you can buy tickets on one of the world's largest ticket marketplaces. StubHub provides a safe and secure place to buy and sell NYCFC tickets, excellent customer service 7 days a week and the StubHub FanProtect™ Guarantee

StubHub also offers:

  • An innovative and easy-to-use website experience, with interactive seat maps to help you find the right tickets at the right price
  • No back and forth communication with sellers - just quick and easy ticket purchases
  • National marketing programs and partnerships with teams, artists and media to attract the largest possible pool of potential sellers, which means you have access to a wider selection of tickets

Learn more about buying on StubHub by visiting www.nycfc.com/tickets/buyerfaq

Sellers:

StubHub provides a safe and secure environment to buy and sell tickets, excellent customer support 24/7, and the StubHub FanProtect™ Guarantee.

At StubHub:

  • Listing your tickets only takes a few minutes and we'll even help you price.
  • You'll get paid fast when your tickets sell.
  • Payment by PayPal or direct deposit.
  • Once your listing is up, it stays up, unless you change your mind.

Learn more about selling on StubHub by visiting www.nycfc.com/tickets/sellerfaq

New York State law prohibits, under penalty of law, the resale of tickets within 1,500 feet from the physical structure of Yankee Stadium or any separate building or other structure at which New York City FC tickets are first offered for sale to the public.

NEW YORK CITY FC ACCOUNTMANAGER: 

New York City FC AccountManager* is your one-stop shop for managing your tickets. 

CONVENIENCE: The online service is "open" 24 hours a day, 7 days a week so you can manage your tickets when it is convenient for you.

TIME-SAVINGS: All "transactions" are performed electronically, which eliminates the time and effort needed to mail or give your tickets to others.

SECURE: Because this service is team-sanctioned and password protected, all transactions are safe and secure.

You can use your AccountManager in the following ways:

  • Forward Your Tickets to friends, family, or clients so they can enter with their Mobile Device
  • Resell your tickets here.
  • Trade-in Your Tickets for matches you cannot attend using Ticket Trade-in Program
  • Purchase Additional Tickets for individual matches at a discounted price (Full Season Ticket Holders only)
  • Make Payments and view your most recent invoices online
  • Edit Your Profile to update your contact information and password

Want to learn more about how AccountManager works? Watch our AccountManager tour. (Please note, some features in the videos may not apply)

For information about Wheelchair-Accessible Seating, please call Fan Services at 855-77-NYCFC, then press 3 or email FanServices@nycfc.com

CLICK HERE for New York City FC AccountManager Terms of Use.

NEW YORK CITY FC GENERAL TICKET TERMS, CONDITIONS & POLICIES: https://www.nycfc.com/general-ticket-terms-conditions-policies

CHILD ENTRY: Children who are 3 years old and younger and less than 30 inches tall do not need a ticket for entry. However, the child must sit on an adult's lap during the game without obstructing the view of other Guests. This policy may vary for other events.

SUPPORTERS SECTION TICKETS: The Supporters Sections (235-238) are General Admission sections that will be filled with passionate soccer fans that will stand, sing, and chant for all 90 minutes of the match.

Sections 235-238 are General Admission by section. An individual with a ticket in section 235 will have General Admission to that section only and will not be permitted into any other General Admission sections (236-238). 

Views may be obstructed by other individuals, flags, banners, and displays.

These sections may not be suitable for children due to standing and adult language. 

If this atmosphere is something you are not comfortable with please do not choose seats in this section.

To purchase tickets in the Supporters Section, call 855-77-NYCFC to speak to a ticket representative.

GROUP TICKETS:

New York City FC matches make perfect outings for your soccer team, company, community organization, or simply a group of family and friends. Groups of 10 or more will receive discounted tickets and access to participate in exclusive fan experience programs.

For more information or to reserve your group tickets today, please call 855-77-NYCFC or email GroupSales@nycfc.com.

REFUND POLICY: ALL SALES ARE FINAL. NO REFUNDS, NO EXCHANGES, AND NO RE-ENTRY.

NEW YORK CITY FC TICKET OFFICE HOURS
Monday to Friday                       9:00 AM – 6:00 PM

YANKEE STADIUM BOX OFFICE HOURS 
Monday - Saturday                      9:00 AM – 5:00 PM
Sunday                               10:00 AM – 4:00 PM 

New York State law prohibits, under penalty of law, the resale of tickets within 1,500 feet from the physical structure of Yankee Stadium or any separate building or other structure at which New York City FC tickets are first offered for sale to the public.