StubHub is the Official Fan-to-Fan Ticket Resale Marketplace of New York City FC

The largest ticket marketplace in the world, StubHub, will enable NYCFC fans to reach an extensive network of buyers when they are looking to resell tickets to a game they cannot attend. While enhancing the game day ticketing experience for fans and increasing user efficiency, the new product replaces NYCFC’s former Ticket Exchange platform.

Please see below for information on how to sell or buy your tickets on StubHub via a Mobile Transfer listing and some common questions. If you have a question that is not answered below, visit the Stubhub Help Center. If you would like to receive traditional hard stock paper tickets instead of mobile tickets, please call 855.77.NYCFC to speak with a Membership Services Representative.







Mobile Ticketing FAQs

 What are the benefits of mobile ticketing?

Mobile ticketing eliminates the two week delivery delay that was in place for PDFs, allowing Members to send their tickets to friends and family whenever they want. NYCFC will offer the opportunity for fans to send and receive mobile tickets on a smartphone in addition to traditional hard stock paper tickets.

 Why is NYCFC moving fully to mobile ticketing?

Since the inaugural season, PDF usage has dropped over 20% amongst City Members, with mobile becoming increasing more popular. NYCFC will continue to move in the direction of mobile ticketing to provide fans with this preferred ticketing experience.

 Why are PDF tickets no longer available?

By eliminating PDFs, the NYCFC ticketing experience will become more convenient, safe, and secure. Also, getting into Yankee Stadium on matchdays will be faster and easier than ever!

 How do I access my mobile tickets?

Your ticket(s) can be accessed on your mobile device through My AccountManager. The ticket(s) can also be loaded into Apple Wallet for iPhone users. Tickets will operate on both iOS and Android devices.

 Can I still send my tickets to a friend?

Yes! Simply login to My AccountManager and follow these steps:

  1. Find the match for which you’d like to send tickets. Click "Transfer"
  2. Enter the name and email address of the person you’re sending tickets to
  3. Make sure you entered the right info. Click "Confirm Transfer"
 Can I still sell my tickets on Stubhub?

Selling tickets on Stubhub for matches you cannot attend is easy. All tickets delivered/resold through StubHub can be delivered via mobile transfer. Please visit our Seller FAQs for more info.

 I don’t have a smartphone. How do I access my mobile tickets?

Please visit the ticket windows located adjacent to Gate 4 at Yankee Stadium. As long as you have a valid NYCFC ticket account, we can reprint your tickets.

 What happens if my smartphone battery dies or I lose internet access on Matchday?

Please visit the ticket windows located adjacent to Gate 4 at Yankee Stadium. As long as you have a valid NYCFC ticket account, we can reprint your tickets.

 What does a mobile ticket look like?

A mobile ticket contains a unique ticket verification (QR code). It also contains the customary ticket information that you are familiar with seeing on a traditional hard stock paper ticket such as game date, time, section, row, seat, etc.

 What if my phone is not compatible?

Any Smartphone that can browse the Internet can load a mobile ticket. If you don’t have a Smartphone, please go directly to customer service at the Yankee Stadium Ticket Office adjacent to Gate 4. Upon presenting proof of original purchase, a traditional hard stock paper ticket will be printed for you to use to enter Yankee Stadium.

 What does it cost to use a mobile ticket?

There is no mobile delivery fee associated with a mobile ticket, however, your cellular carrier may charge a fee to browse the Internet on your Smartphone. Please consult your cellular plan for any additional charges.

Mobile Ticketing How To


If you have any question, please Contact Us.