HOW TO EXCHANGE VOUCHERS

  1. Open the NYCFC app and navigate to ‘My Account’
  2. Sign in to your account – if you haven’t logged into your account in a while, you may need to reset it
  3. Select the menu in the left upper left hand corner and click ‘My Events’
  4. Scroll down and select the ‘2022 Ticket Voucher’ Option
  5. Select the ‘More’ button next to My Tickets and click ‘Exchange’
  6. Select the amount of vouchers to be used for this game and select ‘Continue’
  7. Select the match you would like to attend
  8. Read the new ‘Buying Experience Update’ and when you are done, click ‘Got It’
  9. Select the desired section you would like to sit in as well as the specific seats and click ‘Add to Cart’
  10. Open your cart, confirm your tickets are correct and select ‘Continue’
  11. Review the selected tickets and click ‘Submit’
  12. Select the ‘Select Delivery Method’ drop down menu, select ‘Mobile (free)’ and click continue
  13. Accept the ‘Terms and Conditions’ check box
  14. Select ‘Submit Order’
  15. Your ticket and matchday QR code will be loaded into your Account Manager under “My Events” – Enjoy the match!

HOW TO ACCESS TICKETS ON MOBILE

HOW TO ACCESS TICKETS ON DESKTOP