Guide For Guests With Disabilities

New York City FC strives to provide an accessible environment for all their Guests at Yankee Stadium. Wheelchair accessible and designated aisle seats are available at various price points and locations and include premium seating locations. The Stadium also offers enhanced accessibility for Guests with hearing loss or low vision and for Guests who are deaf or blind.

For additional information about accessibility at the Stadium or if you have any questions or comments, please contact 855-77-NYCFC or FanServices@nycfc.com

While at the Stadium during a match or public event, Guests may request to speak with a member of Disabled Services in person at any Guest Relations Booth or Kiosk or in the Yankee Stadium Lobby, adjacent to Gate 2.

      Additional Information

Access-A-Ride Bus Stop
The Access-A-Ride bus stop is located adjacent to Gate 4 on East 161st Street.

Assistive Listening Devices
Assistive listening devices are available at no charge at the Guest Relations Booths. A valid credit card or acceptable form of picture identification (e.g., valid driver's license or nondriver government-issued photo ID card) is required as a deposit. Guests have a choice of an ear speaker, stereo headset or neckloop.

ATMs PRESENTED BY BANK OF AMERICA
All ATMs at Yankee Stadium are marked with Braille. ATMs are at the following locations:

  • Great Hall: Adjacent to the Guest Relations and Ticket Sales Booth, near Gate 6
  • Field Level: Section 127B-128
  • Main Level: Sections 214A and 222
  • Bleachers: Section 237

Captioning
There are two dedicated open-caption video boards for Guests who are deaf or have hearing loss: one in left field, just below Section 233B, and one in right field, just below Section 206. Captioning is also provided on the right-center field video board, on the high-definition video board in the Great Hall, on high-definition televisions throughout Yankee Stadium and on the video board in the New York Yankees Museum presented by Bank of America.

Concessions Stands
Guests requiring assistance at any food service area should notify the nearest Yankee Stadium Team Member*, including those working at that concessions stand. Concessions stands have pens and paper and some combination of menus in Braille and/or large print and a reader to provide assistance in communicating.

Directional/Way-Finding signage
Directional/way-finding signage throughout Yankee Stadium assists Guests in getting around. Most of the directional signage is traditional mounted signage with large white lettering on a navy blue background. There is also large-scale electronic directional signage in the Great Hall.

Drop-off/pickup
For information on dropping off or picking up Guests with disabilities, please contact Disabled Services.

Electrical Outlets
Electrical outlets available for recharging wheelchairs, scooters and other medical equipment are located at the Guest Relations Booths and at the following wheelchair accessible seating areas: Sections 021B, 029, 104-106, 109, 111, 114A, 116, 118-121B, 124, 127A, 130, 132-134, 211, 225, and 226 and in the Bleachers at Sections 203 and 235-237.

Elevators
There are 16 public elevators at Yankee Stadium, and elevator operators are stationed in each elevator used by the general public:

  • Gate 2: Two elevators in the Yankee Stadium Lobby for SAP Suite Level ticketed Guests, Guests with disabilities wishing to access the Main and Terrace/Grandstand Levels, and those Guests who have access to the Audi Yankees Club
  • Gate 4: Two elevators for Legends Suite, Delta SKY360° Suite and SAP Suite Level ticketed Guests
  • Great Hall: Eight elevators for Guests wishing to access the Main and Terrace/Grandstand Levels
  • Gate 6: Two elevators for Guests wishing to access NYY Steak, Guests with disabilities wishing to visit the New York Yankees Museum presented by Bank of America, Party City Party Suite ticketed Guests, and those Guests who have access to the FedEx Banquet & Conference Center
  • Gate 8: Two elevators that provide Guests with access to the Field Level and Bleachers

Emergency Evacuation
Should there be an immediate need to evacuate Yankee Stadium, Guests will be given instructions via, to the extent available, the public-address/open-caption systems, video boards and high-definition televisions in the concourses. Guests are encouraged to:

  • be aware of their location in the Stadium at all times;
  • identify the two exits located nearest to their seats;
  • listen, watch for and follow instructions from the public-address/open-caption systems, video boards and high-definition televisions in the concourses (if available);
  • ask for assistance and information from Yankee Stadium Team Members*, police, and medical and security personnel;
  • designate a meeting location outside the Stadium for their group in the event that they become separated during an evacuation.

Escalators
There are two escalator banks at Yankee Stadium: one adjacent to the Yankee Stadium Ticket Office, located near Gate 4, and one adjacent to the Guest Relations and Ticket Sales Booth, located near Gate 6 in the Great Hall. Please be advised that escalators may be turned off and/or reversed during the course of the game or event. Please note that elevators are available as an alternate means of getting around.

First Aid
Emergency medical personnel and ambulances are at Yankee Stadium during all games and public events. There are two first-aid locations: Field Level at Section 128 and Main Level at Section 221. Automated external defibrillators are located at various points throughout the Stadium, and designated medical personnel have been trained and certified to use them. Guests in need of medical assistance should notify security personnel or the nearest Yankee Stadium Team Member* or go to the nearest first-aid station. Roving medical personnel are also available throughout the Stadium.

Guest Relations Booths/Kiosks
Guest Relations Ambassadors are at Yankee Stadium to help ensure that all Guests have a safe, enjoyable experience. The Stadium's two Guest Relations Booths are open during games to assist Guests with questions and address any needs they may have. The booths are located adjacent to Gate 6 in the Great Hall and on the Field Level at Section 128. Guest Relations Kiosks are also available in and around the Stadium.

Handheld Radios
A limited number of handheld radios are available at no charge at the Guest Relations Booths. A valid credit card or acceptable form of picture identification (e.g., valid driver's license or nondriver government-issued photo ID card) is required as a deposit. Guests will be provided with a stereo headset.

Induction Loops
Induction loops have been installed at approximately 50 locations throughout Yankee Stadium, including some concessions stands, first-aid stations, merchandise stores, Guest Relations Booths and Yankee Stadium Ticket Windows. For a list of locations, please contact Disabled Services or visit a Guest Relations Booth.

Ramps
There are two ramps located inside Yankee Stadium: one adjacent to Gate 2 on the left-field side of the Stadium and one adjacent to Gate 6 on the right-field side of the Stadium. Both ramps are accessible for Guests who use wheelchairs or scooters.

Restrooms/Family Restrooms
Restrooms and accessible restrooms are located on all levels of Yankee Stadium and are equipped with baby-changing tables. Family restrooms are in the following locations:

  • Field Level: Sections 106, 124 and 130
  • Delta SKY360° Suite: Section 221B
  • Main Level: Sections 219, 227A and 234
  • Bleachers: Section 201

Seating and Ticket Pricing
For wheelchair accessible seat locations and pricing, please contact 855-77-NYCFC or FanServices@nycfc.com.

Service Animals
Service animals accompanying Guests with disabilities are permitted in Yankee Stadium. If special accommodation is required, please contact Disabled Services. Guests who need to "park" or "air" their service animal must proceed to the Yankee Stadium Lobby, adjacent to Gate 2, to have their ticket stamped/signed by security personnel. After the ticket has been stamped/signed, Guests may exit and re-enter the Stadium only through the lobby.

TTY Telephone
In the case of an emergency, a TTY telephone is available at the Guest Relations and Ticket Sales Booth, adjacent to Gate 6 in the Great Hall.

Wheelchair Storage
Guests may store their wheelchairs/scooters at Guest Relations Booths or have security personnel assist with storing the wheelchair/scooter as close as possible to their seat location. New York City FC and the Yankees are not responsible for the damage or theft of any stored item.

Wheelchair Transfer
New York City FC strongly recommends that Guests who use a wheelchair/scooter bring a wheelchair/ scooter to move around at their convenience and to access restrooms, concessions stands and other areas, as Yankee Stadium does not have wheelchairs to rent or loan for any portion of the game or event. Courtesy wheelchair transfers (when available) may only be provided from the gate Guests enter through to their seat location and from their seat location to an exit gate when they are ready to leave. If the need arises, the courtesy wheelchair transfer service may be halted because of medical situations. Guests may request this courtesy service from security personnel. Please be aware that there will be a period of time that Guests will have to wait for a wheelchair transfer. Wheelchair transfers are available on a first-come, first-served basis. Wheelchair transporters are not permitted to leave the Stadium to pick up or deliver Guests outside the gates.