Mobile Ticket Instructions


We’ve gone Mobile!

Moving into the 2018 season, there will be a few additional changes to the ticketing protocol for NYCFC home games in order to expedite entry at the gates for fans and comply with Yankee Stadium policy.

The Club has been in the process of moving to mobile over the last couple of soccer seasons and began eliminating print-at-home paper tickets (PDFs) back in 2016. New this year, in an effort to ensure a ticketing experience that is more convenient, safe and secure, PDFs will no longer be available for all fans, including City Members.



 What are the benefits of mobile ticketing?

Mobile ticketing eliminates the two week delivery delay that was in place for PDFs, allowing Members to send their tickets to friends and family whenever they want. NYCFC will offer the opportunity for fans to send and receive mobile tickets on a smartphone in addition to traditional hard stock paper tickets.

 Why is NYCFC moving fully to mobile ticketing?

Since the inaugural season, PDF usage has dropped over 20% amongst City Members, with mobile becoming increasing more popular. NYCFC will continue to move in the direction of mobile ticketing to provide fans with this preferred ticketing experience.

 Why are PDF tickets no longer available?

By eliminating PDFs, the NYCFC ticketing experience will become more convenient, safe, and secure. Also, getting into Yankee Stadium on matchdays will be faster and easier than ever!

 How do I access my mobile tickets?

Your ticket(s) can be accessed on your mobile device through My AccountManager. The ticket(s) can also be loaded into Apple Wallet for iPhone users. Tickets will operate on both iOS and Android devices.

 Can I still send my tickets to a friend?

Yes! Simply login to My AccountManager and follow these steps:

  1. Find the match for which you’d like to send tickets. Click "Transfer"
  2. Enter the name and email address of the person you’re sending tickets to
  3. Make sure you entered the right info. Click "Confirm Transfer"
 Can I still sell my tickets on Stubhub?

Selling tickets on Stubhub for matches you cannot attend is easy. All tickets delivered/resold through StubHub can be delivered via mobile transfer. Please visit our Seller FAQs for more info.

 I don’t have a smartphone. How do I access my mobile tickets?

Please visit the ticket windows located adjacent to Gate 4 at Yankee Stadium. As long as you have a valid NYCFC ticket account, we can reprint your tickets.

 What happens if my smartphone battery dies or I lose internet access on Matchday?

Please visit the ticket windows located adjacent to Gate 4 at Yankee Stadium. As long as you have a valid NYCFC ticket account, we can reprint your tickets.

 What does a mobile ticket look like?

A mobile ticket contains a unique ticket verification (QR code - shown above). It also contains the customary ticket information that you are familiar with seeing on a traditional hard stock paper ticket such as game date, time, section, row, seat, etc.

 What if my phone is not compatible?

Any Smartphone that can browse the Internet can load a mobile ticket. If you don’t have a Smartphone, please go directly to customer service at the Yankee Stadium Ticket Office adjacent to Gate 4. Upon presenting proof of original purchase, a traditional hard stock paper ticket will be printed for you to use to enter Yankee Stadium.

 What does it cost to use a mobile ticket?

There is no mobile delivery fee associated with a mobile ticket, however, your cellular carrier may charge a fee to browse the Internet on your Smartphone. Please consult your cellular plan for any additional charges.



If you have any question, please Contact Us.