City Membership Frequently Asked Questions (FAQ)

Enrollment

Benefits

Cityzens Rewards Program


Enrollment

Why auto-renewal membership model?

The City Membership is more than being a season ticket holder – it gives you year-round access to the Club through exclusive benefits and money-can’t-buy experiences. Plus, you won’t have the hassle of renewing your seats after each season. With the auto-renewal program, you never have to worry about missing a deadline, losing your seats, or securing playoff tickets and you’ll always receive the lowest price – guaranteed. The auto-renewal program enables you to pay over 12 months for your City Membership, as well as all future seasons. You also have the flexibility to cancel your membership at any time with 30 days’ notice.

Can I add-on seats?

Yes! Contact your Membership Services Executive or reach out to fanservices@nycfc.com to see what seats are available near you.

City Members receive a discounted price on single-match seats. Log into your Account Manager to purchase.

Why should I enroll now rather than later?

It is always best to enroll sooner rather than later in order to secure the best seat locations.

How will the renewal process work for future seasons?

In future seasons, you will be automatically renewed on September 15th via the payment method and plan you chose during the initial enrollment. You’ll also be sent information giving you the option to relocate or add-on seats for each season.

How will I be notified of any changes to my City Membership, such as pricing?

Changes to pricing, benefits, or other material changes to your membership will be communicated via email and USPS to the address on file at least 30 days prior to each season’s auto-renewal date of August 15th. You will have until August 15th of each year to make any changes to your membership for the upcoming season.

When do payments start?

Payments will start when you enroll in your City Membership. Payments for all future seasons will start on August 15th.

What payment plans are available?

There are two payment plans available:

1. Pay in full

or

2. 12-monthly interest-free payment plan.

For future seasons, you will automatically be placed in the payment option you selected during theinitial enrollment.

Can I change my payment plan?

Yes – moving forward you would be on the new payment plan you select. You can also make larger payments at any point using your online Account Manager.

Can I split my account or transfer seats?

Transferring ownership of seats or an account will only be considered if:

The new recipient has been listed as a secondary contact on the account for at least one full year (365 days).

The tickets are transferred within the immediate family and proper documentation is provided.

 Corporate accounts where the tickets are transferred to the principal of the same company (written correspondence must be provided on corporate letterhead).

Please note that seats may not be transferred from one account to another and there is a maximum of one (1) account per household.


Benefits

What other benefits come with the City Membership?

See all of the benefits here.

Do I get a discount in the stadium?

Yes! City Members receive 10% off concessions and merchandise in the stadium as well as merchandise online. 

Do I receive discounts on merchandise?

Yes!  The merchandise discount code will be included in the City Membership confirmation email you will receive upon purchase of your City Membership. I

Your unique merchandise discount code can also be found under Account Details of your Cityzens Account.

If you don’t see the discount being applied, or you cannot find your code, please contact your Membership Services Executive or email fanservices@nycfc.com.

Do I get a discount for parking?

City Members have access to a discounted parking package with up to 40% savings.

How can I put my tickets to good use when I can’t attend a match?

  • Resell
    • Log into your online Account Manager to post your tickets for resale on the TM Ticket Exchange
  • Transfer
    • Log into your online Account Manager in order to send tickets to family and friends when you cannot attend a match
  • Trade-In
    • Trade-in tickets for up to four (4) matches you cannot attend
    • Use the extra tickets to bring out family, friends, co-workers, etc.

Can I add someone to my account?

Yes! Contact your Membership Services Executive to share contact information for your secondary contact.

How do I get tickets to away matches?

Become a The Third Rail member to get access to discounted tickets and sit with our Supporters for away matches.


Cityzens Rewards Program

The Cityzens Rewards Program offers City Members the opportunity to participate in Club decisions, and access unique experiences plus more!

What is offered on Cityzens?

  • Exclusive Events: Invites to member-only events with NYCFC players
  • Community: Join NYCFC to improve New York City throughout the five boroughs
  • Memorabilia: Use your City Points to win autographed memorabilia
  • Merchandise: Rep NYCFC with unique gear

How do I access Cityzens portal?

You can access Cityzens by logging in to the portal at nycfc.com/cityzensportal.

How do I earn City Points?

City Points can be earned in a number of ways. The easiest way to earn City Points is by simply attending home matches. So make sure you don’t miss a match - the more matches you come to see at Yankee Stadium, the more City Points you’ll earn. See how else you can earn City Points here.

How can I use my City Points?

  • Auctions: Highest bidder wins
  • Sweepstakes: Enter to win, lucky winner
  • Rewards: Use City Points to redeem

How do I get the items I redeem?

Pick-up at a home match, stop by the NYCFC office, or have the item shipped via USPS (without shipping)

When will my City Points be added?

  • TV Bonus points are instant
  • Twitter points within 48 hours
  • Attendance points (Home and Away) within one week
  • Attending select NYCFC events within one week
  • Online Shop points within one month 
  • City Voice points withing one month

Can I combine City Points between my cards?

We cannot allow members to combine City Points between cards in an effort to keep the opportunity to win fairly equal, whether members have one or eight seats.

Do I have a separate login and password per seat/card?

At this time the primary account holder’s email and password will unlock Cityzens

How often do you add rewards to the Cityzens portal?

We upload new items every Wednesday evening at 6:30 pm. We send out the weekly City Member email with updates informing you of new rewards, auctions and sweepstakes that are available, as well as important club news.

Does my access to the Cityzens Rewards Program expire?

Your participation in the Cityzens Rewards Program will be valid from the date you receive a welcome email from the Club confirming your enrollment details (the “Welcome Email”) until the end of the 2017 Season unless otherwise terminated earlier in accordance with the Cityzens Membership T&Cs (the “Cityzen Membership Period”)

For further questions, please contact us.

Membership Terms | Terms of Use | Auction Terms and Conditions | Sweepstakes Terms and Conditions